English
AFAQ ALBAITRAH Trading Co., Ltd. ("AFAQVET", "we", "our", or "us") respects your privacy and is committed to protecting the personal information of our customers, suppliers, business partners, website visitors, and users who communicate with us through WhatsApp and other communication channels.This Privacy Policy explains how we collect, use, store, share, and protect personal information when you interact with AFAQVET, including through our website, business systems, and WhatsApp Business communications.1. Information We CollectDepending on how you interact with AFAQVET, we may collect information including:Name and company nameMobile and telephone numbersEmail addressBilling and delivery addressesCompany and business informationPurchase, quotation, invoice, payment, and order informationDelivery and shipment informationMessages and communications sent to usWhatsApp messages and related communication informationCustomer service requestsInformation voluntarily provided through our website or other communication channelsTechnical information necessary for the operation and security of our website and business systemsWe only collect information that is reasonably necessary for our business activities and services.2. WhatsApp Business CommunicationsAFAQVET uses the WhatsApp Business Platform provided by Meta to communicate with customers and business partners.When you communicate with AFAQVET through WhatsApp, we may process information including:Your WhatsApp phone numberYour WhatsApp profile name where availableMessages sent to and received from AFAQVETMessage delivery and read statusDocuments, images, or files you voluntarily send to usInformation relating to orders, invoices, payments, deliveries, or customer supportWe may use WhatsApp to send communications such as:Invoices and account documentsPayment confirmationsPayment and outstanding balance remindersOrder confirmations and updatesDelivery notificationsAccount statementsRequested documentsCustomer service communicationsOther transactional or service-related messagesWhere required, business-initiated WhatsApp communications are sent using message templates approved through the WhatsApp Business Platform.3. How We Use Your InformationWe may use personal information to:Process and manage customer ordersPrepare quotations and invoicesProcess and record paymentsDeliver products and coordinate shipmentsSend invoices, statements, reminders, and transactional notificationsRespond to customer enquiriesProvide customer supportMaintain customer and supplier recordsCommunicate through WhatsApp, email, telephone, or other requested channelsOperate and improve our business systemsMaintain the security of our systems and servicesMeet accounting, tax, regulatory, and legal requirementsProtect our legal rights and prevent fraud or misuseWe do not use personal information for purposes that are incompatible with the reason it was collected unless permitted or required by applicable law.4. Odoo and Business SystemsAFAQVET uses business management and enterprise resource planning systems, including Odoo, to manage operations such as:Customer recordsSales and quotationsInvoices and accountingPaymentsInventoryDeliveriesCustomer communicationsWhatsApp messagingInformation received through WhatsApp may be connected to the corresponding customer, order, invoice, payment, or other business record within our systems where appropriate.5. Meta and WhatsApp Business PlatformOur WhatsApp communications are facilitated through services provided by Meta Platforms and its affiliates.When you use WhatsApp to communicate with us, certain information may be processed by Meta in accordance with Meta's and WhatsApp's applicable terms and privacy policies.AFAQVET does not control how Meta independently processes information through its own services.6. Sharing of InformationWe may share information with trusted service providers where necessary to operate our business, including providers supporting:Business software and hostingWhatsApp messagingPayment processingLogistics and deliveryInformation technologyAccounting and regulatory complianceWe may also disclose information where required by law, regulation, court order, government authority, or to protect the rights, safety, and property of AFAQVET and others.We do not sell personal information to advertisers or third parties.7. Data RetentionWe retain personal information only for as long as reasonably necessary for:Providing our products and servicesMaintaining customer and transaction recordsAccounting and tax requirementsRegulatory requirementsResolving disputesProtecting legal rightsMaintaining appropriate business recordsInformation that is no longer required may be securely deleted, anonymized, or retained where applicable law requires continued storage.8. Data SecurityAFAQVET takes reasonable administrative, organizational, and technical measures to protect personal information against:Unauthorized accessLossMisuseUnauthorized disclosureAlterationDestructionHowever, no electronic transmission or storage system can be guaranteed to be completely secure.9. Your RightsSubject to applicable laws and regulations, you may have the right to:Request information about personal data we hold about youRequest access to your personal informationRequest correction of inaccurate informationRequest deletion of personal information where legally permittedWithdraw consent where processing is based on consentObject to or restrict certain uses of your personal informationSome information may need to be retained to comply with legal, accounting, tax, regulatory, contractual, or legitimate business requirements.10. Requesting Deletion of Your DataYou may request deletion of personal information associated with your relationship with AFAQVET by contacting:Email: info@afaqvet.comPlease use the subject:Data Deletion RequestYour request should include sufficient information for us to identify the relevant records, such as your:NameCompany name, if applicableTelephone or WhatsApp numberEmail addressWe may request reasonable verification before processing a deletion request to protect against unauthorized requests.After verification, we will review and process eligible deletion requests in accordance with applicable legal and regulatory requirements.Certain records may need to be retained where required for accounting, taxation, regulatory compliance, contractual obligations, fraud prevention, dispute resolution, or other lawful purposes.11. Cookies and Website InformationOur website may use cookies or similar technologies necessary for website functionality, security, analytics, and improvement of our online services.Your browser may allow you to control or disable certain cookies.12. Children's PrivacyAFAQVET's products and services are intended for businesses and adult customers.We do not knowingly collect personal information directly from children for marketing or commercial purposes.13. Changes to This Privacy PolicyWe may update this Privacy Policy from time to time to reflect changes in:Our servicesTechnologyLegal requirementsBusiness practicesCommunication platformsThe latest version will be published on this page together with the date it was last updated.14. Contact UsFor privacy questions, access requests, correction requests, or data deletion requests, please contact:AFAQ ALBAITRAH Trading Co., Ltd. (AFAQVET)
7449 Omar Ibn Afisan St.
4096 As Sarawat District
Postal Code 22527
Jeddah, Saudi ArabiaEmail: info@afaqvet.com
Website: www.afaqvet.com
